Boston 311


Did the City miss a curbside pickup? Is there an annoying pothole on your street? Do you need to pay a parking ticket? Need to contact Boston Inspectional Services? 311 is an easy-to-remember telephone number that connects you with highly-trained Constituent Service Center representatives who are ready to help you with requests for non-emergency City services and information.  

The 311 Constituent Service Center is open 24 hours a day, 7 days a week, 365 days a year. There are several ways Residents can request city services other than calling 311. Residents are encouraged to download the BOS:311 mobile app, Tweet @BOS311, or visit the 311 website. On average, the Mayor's 24-Hour Hotline receives 5,762 calls per week, and more during times of severe weather. Calls typically concern matters of trash and recycling collection, street cleaning, pothole repair and streetlight outages. Additionally, constituents are increasingly relying on digital channels to report issues: this year, 39 percent of requests have been submitted online and through the mobile app. 

As always, to speak with someone from the Mayor's Office of Constituent Service in person, please visit the Mayor's Office on the 5th Floor of City Hall weekdays between 9 a.m. and 5 p.m. 

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